FAQ
Frequently Asked Questions
Find answers about trials, subscriptions, devices, activation and setup.How does the free trial work?
Request the available trial, receive the activation information, and test the service on your supported device and connection before choosing a paid plan.
How many devices can I use?
Each subscription specifies whether it supports one or two devices. Please choose a plan that matches the number of devices you intend to use.
Which devices are supported?
Support depends on the current service configuration. Compatible device types may include supported smart TVs, streaming devices, mobile devices and computers.
How do I receive my subscription?
After your order is confirmed, your activation information is provided digitally using the contact details supplied during checkout.
How long does activation take?
Activation is normally handled as quickly as possible after the order is confirmed. The exact timing can depend on verification and service availability.
Do you provide setup help?
Yes. Setup assistance is available for supported devices and applications.
What is your refund policy?
Refund eligibility is subject to the refund policy displayed on the website and the terms applicable to your purchase.
Do you offer a money-back guarantee?
Where a money-back offer is active, the applicable period and conditions are shown on the relevant offer or checkout information.